December 27, 2007 by steve.

Yay!! The motorhome is back sitting in front of the house, ready for a trip. K called back about an hour after we talked this morning, and said that it might be ready by 3 or 3:30. I told him that I wanted to leave on a trip in the morning, so I’d just plan on being over there are 4:00PM to pick it up.

I rolled into Suncoast around 3:45PM. It took about 30 minutes to get the paper work printed out, and the coach brought around front. They seem to have touched up the paint that was at issue, and the other items were all fixed also. They had even gotten the cameras in and installed the new cameras.

Final result is that Suncoast did all the work that we asked of them, and did it under warranty. That is all good, and they get and A for doing the work and appearing to have done it well. There is a “but.” They did lie when discussing the paint issue with me, and they were very wrong on their estimate of the time it would take to get this done. I gave them the unit at 8:00AM on December 10th and they had indicated that we’d have it back by the 14th. Today is the 27th, so they were 2 weeks off on delivery. So they get an F in that department. That all averages out to a grade of a C for the repair session, although one could argue that an Honor Court would fail them because of the lying.

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December 27, 2007 by steve.

So the CurbCrusher warranty saga continues. In the first two chapters (1,2) of this saga, we left the Itasca at Suncoast RV and they had a list of small issues to address. The problem issue being some paint that was coming off on the cargo bay doors on the passenger side. After lying to me about contacting Winnebago, and then finally agreeing to touch up the doors, we find ourselves trying to get the RV back for out trip this Friday.

First, let us revisit the original drop off and pick-up dates that were offered on the phone. We would drop the coach off on the 10th of December, they would do the paint work and other items and we would be able to pick it up on the 14th. Well on December 19th, K agreed to touch up the paint, and I told him I would either pick it up on the 21st, or the 26th. K had no problem with that. So the morning of the 26th I called over and asked when would be a good time for me to pick the coach up. K hesitated and said “I don’t think J’s done the paint yet.” So I told him I wanted to rig for a trip I was planning on leaving on Friday morning. K promised to call be at 8AM on Thursday and let me know when I could pick the coach up.

So, it’s 8:30 and I just called K since I hadn’t heard from him. Seems he still needs to talk to J to find out when the paint will be done. He has promised to call be back and let me know what time I can come over and pick up the coach. We’ll see.

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